Questions & Answers
Questions &
Answers
General questions
A course usually lasts 45 minutes, unless otherwise stated in the course description.
Yes and no… Basically, everyone can decide for themselves which course they want.
However, make sure that it is the course for the appropriate age group.
If you cancel in good time (at least 3 hours before the start of the course), you have the right to make up the unit. The right to catch up only exists as long as you have an active subscription.
The courses can only be rescheduled after the subscription has expired if the non-performance of a course is due to the organizer Outdoor Kids or force majeure.
This includes:
- Cancellation of a course due to the absence of a trainer
- Cancellation of a course due to insufficient number of participants
- Cancellation due to team training or similar.
- Vacation break during the Hessian school vacations
- Cancellation due to bad weather
Yes, the trial month is free of charge. We invite you to three (3) free trial lessons. Come along and see the quality and fun of our courses for yourself. Both parents and children can get an impression of our courses.
We are guided by the German Weather Service and decide 90 minutes before the start of the course whether we have to cancel the course due to bad weather.
Cancellations due to force majeure are considered special cancellations.
This means that you can make up the course even after the subscription has ended.
Course cancellations are usually made via the course schedule.
All participants registered for a course will then receive an email informing them of the course cancellation.
You can view all courses at any time via our app: https://www.eversports.de/i/VH-L1l or via the website: https://www.eversports.de/s/outdoor-kids-1.
As we have a free choice of courses and nobody is tied to a date, weekly registration is necessary.
Please always book the course via your Eversports account.
Here is the link: https://www.eversports.de/s/outdoor-kids-1 or you can simply download our app download: https://www.eversports.de/i/VH-L1l
Termination & break
Simply contact us at info@outdoorkids.online and we will be happy to arrange an appointment for you!
Cancellation must be made by e-mail to info@outdoorkids.online or you can do it yourself by logging into your Eversports account.
The 3-month subscription and the 6-month subscription can be terminated by the member or by Outdoor Kids with one (1) month’s notice to the end of the agreed term.
The 1-month subscription can be canceled up to the last day of the subscription period.
If the contract is not terminated in good time, it shall be extended by the term of the corresponding contractual agreement.
Here is a simple example:
Sarah books the M package for her son Max (minimum term of 6 months).
The official start date of the subscription is always the start date selected in the course calendar.
In this case, Sarah opted for the course on 21.04.12.
This results in the following periodization:
- Month 1: 12.04.21 – 11.05.21
- Month 2: 12.05.21 – 11.06.21
- Month 3: 12.06.21 – 11.07.21.
- Month 4: 12.07.21 – 11.08.21
- Month 5: 12.08.21 – 11.09.21
- Month 6: 12.09.21 – 11.10.21
Sarah would now like to cancel her subscription with effect from 11/10/21.
With a notice period of one month to the end of the contract (11.10.21), Sarah must submit her notice of termination by 11.09.21 at the latest.
If no notice of termination is received in due time, the subscription will be extended for a further 6 months after the end of the contract.
Of course, we will grant you a free interruption of your subscription on request in the event of illness and for any other reason that was not foreseeable when the contract was concluded, if such a hindrance is expected to last at least 4 weeks.
A break can only be granted for full months and is always based on an individual periodization. It is possible to take a break for a maximum of 3 months.
Example: Sarah is on vacation for a month and would like to take a break. Sarah’s subscription runs from the 12th of the month to the 11th of the next month.
Sarah can therefore take a break at the following times:
- 09/11.10
- 10/11.11
- 11/11.12
The break must be requested by e-mail to info@outdoorkids.online at least 14 days before the planned interruption.
Your subscription will then be extended for the duration of the break and you will not have to pay a membership fee during the break.
You can take a break several times a year, but not more than 3 times.
However, there must be at least 1 active month between breaks.
Registration and administration
Step 1: Go to the “Sports courses” subpage.
Step 2: In the course calendar, select the course you would like to attend for the first time and click on “Book”.
Step 3: Book your trial training now if you haven’t had it yet, or your desired subscription and click on “Book”.
Step 4: If you already have an account, you can now log in with your e-mail address and password.
If you don’t have an account yet, you need to register now.
Step 5: You will now receive an overview of your order and your data.
Now click on “Order with obligation to pay” to complete the booking.
If you would like to register more quickly, you can also download our app: https://www.eversports.de/i/VH-L1l
Bookings with Apple products (Mac, iPad, iPhone, etc.) may occasionally cause problems.
With your consent, we will be happy to make the desired booking for you.
Simply write to us at info@outdoorkids.online and let us know the following key data:
- First and last name of the contracting party and the child
- Address of the contractual partner
- Desired subscription time and start date
Yes, I can find the following information in my account:
- My active and past subscriptions
- My upcoming and past appointments
- My personal information, such as stored e-mail address and name
Log in to your Eversports account: https://www.eversports.de/s/outdoor-kids-1 or simply use our app with your Eversports login: https://www.eversports.de/i/VH-L1l
Step 1: Click on the “Sports courses” subpage.
Step 2: Log in to the course schedule with your details.
Step 3: Find your desired date and click on “Book”.
Log in to your Eversports account: https://www.eversports.de/s/outdoor-kids-1 or simply use our app with your Eversports login: https://www.eversports.de/i/VH-L1l
Vacation camps
Our camps are designed for children aged 5 to 10 years. Each camp is designed to meet the different interests and abilities of the children so that each child has a fun and engaging experience.
Our vacation camps take place during the school vacations, i.e. in the spring, summer, fall and winter vacations.
We organize camps at various locations in Frankfurt, including:
- SV Blue-Yellow
- SC Riedberg
- SV Sachsenhausen
- Metropolitan School Frankfurt
The exact locations for each camp will be announced upon registration.
You can register via our website by selecting your desired camp and filling out the registration form. Early registration is recommended as places fill up quickly.
You can also find all our camp offers in our app: https://www.eversports.de/i/VH-L1l
Camp fees vary depending on the type and duration of the camp.
Details of prices and any special offers (e.g. early booking discounts) can be found on our website or in the app: https://www.eversports.de/i/VH-L1l
A typical day includes:
- Warm-up and group activities
- Skill-specific training units
- Snack and lunch breaks
- Fun games and challenges
- Cooling down exercises
The schedule may vary depending on the type of camp.
Please make sure that your child brings the following:
- Comfortable sportswear and suitable shoes
- Water bottle
- Packed snacks
- Clothing suitable for the weather (e.g. sun cream, rain jacket)
- Required sports equipment (e.g. helmets for the bike camp)
- Replacement clothing
We provide detailed packing lists for the individual camps.
Safety is our top priority.
We follow strict safety protocols, including:
- Experienced trainers
- First aid-certified staff on site
- Age-appropriate activities and equipment
- Supervision at all times
Parents are welcome to watch the opening and closing sessions of the camp days. However, we encourage the children to participate independently in order to strengthen their self-confidence and social skills.
Our camps are designed to be inclusive and cater to all skill levels. Beginners are welcome and our coaches make sure that every child feels comfortable and supported.
For outdoor camps, we have contingency plans in place to ensure the safety of the activities. This may mean moving indoors or adjusting the camp schedule.
Please inform us of any dietary requirements or allergies when you register. We will do our best to accommodate your child’s needs.
We will keep you regularly informed by email and via our social media channels. Our staff will also be available to answer your questions throughout the camp.
If you have any questions, please send us an e-mail to info@outdoorkids.online or visit our website at Outdoor Kids (www.outdoorkids.online).
Indoor courses
Our indoor courses are suitable for children aged 3 to 10 years.
The courses take place in Frankfurt Sachsenhausen: Offenbacher Landstraße 7, 60599 Frankfurt am Main.
Yes, you can register your child for 3 weekends of trial training. This is a good opportunity to get to know the course and the trainers.
Registration is very easy via our website or our app: https://www.eversports.de/i/VH-L1l
Select the course you are interested in and fill out the registration form.
Please make sure that your child brings the following:
- Comfortable sportswear
- Non-slip sports shoes
- A water bottle
Parents are not allowed in the training area during classes to ensure a focused environment.
However, we do invite parents to special events such as performances.
Parents can sit in the lobby.
As part of the flexible membership, children can take part in courses at any time. For spontaneous visits, however, we ask that you register in advance to ensure an optimal group size.
No problem! With our flexible membership, your child can simply make up the missed lessons in the following week or in another course.
If you have any questions or require further information, please send an e-mail to info@outdoorkids.online. Visit our website Outdoor Kids for the latest updates.
We will keep you informed about new courses and innovations via our newsletter and social media channels.