General questions

A course usually lasts 45 minutes, unless otherwise stated in the course description.

Yes and no… Basically everyone can decide for themselves which course they want.
However, make sure that it is the course to the appropriate age group.
Another limiting factor is the number of courses I can attend per month. Depending on the subscription, I can either come 4 times a month or 8 times.

If you cancel on time (at least 3 hours before the start of the course), you have the right to catch up on the unit. The right to catch up only exists as long as an active subscription exists.

Courses may only be rescheduled after the subscription has ended if the event that a course did not take place is due to the organizer Outdoor Kids or force majeure.

This includes:

  • Cancellation of a course due to the lack of a trainer
  • Cancellation of a course due to too few participants
  • Rejection due to team training or the like
  • Vacation break during the Hessian school holidays

Cancellation due to severe weather

Yes, trial month is free. We invite you to four (4)  free trial training!

Come by and see for yourself the quality and fun of our courses.

Parents and Kids can get to know us.

We follow the German weather service and decide 90 minutes before the start of the course whether we have to cancel due to bad weather.
Cancellations due to force majeure are considered a special failure.
Means that you can catch up on the course even after the subscription has ended.

Course cancellations are usually made via the course schedule.
All participants registered for a course will then receive an email informing them of the cancellation of the course.

Since we have a free choice of courses and no one is tied to an appointment, weekly registration is necessary.
Of course, you can also register directly for several weeks, but you must then pay attention to a timely cancellation, otherwise the right to make up for it will expire.

Termination & pause

Just contact us at info@outdoorkids.online and we will be happy to arrange a break for you!

Die Kündigung muss per E-Mail an info@outdoorkids.online oder schriftlich gegenüber Outdoor Kids, Brückenstraße 41, Frankfurt am Main, 60594 erfolgen.

All subscriptions can be canceled by the member or by Outdoor Kids with one (1) month’s notice to the end of the closed term.

If there is no timely termination, the contract is extended by the term of the corresponding contractual agreement.

Here is a simple example:

Sarah books the 3-month subscription for her son Max.

The official start date of the subscription is always the selected start date in the course calendar.

In this case, Sarah decided to take the course on 12.04.21.

This results in the following periodization:

Month 1: 12.04.21/11.05.21

Month 2: 12.05.21/11.06.21

Month 3: 12.06.21/11.07.21

Sarah would like to cancel her subscription on July 11th, 2021.

With a notice period of one month to the end of the contract (11.07.21), Sarah must submit her notice of termination no later than 11.06.21.

If no timely cancellation is received, the subscription will be extended for a further 3 months after the end of the contract.

Of course, upon your request, we will grant you a free pause in your subscription in the event of illness and for another reason that was not foreseeable when the contract was concluded, if such a hindrance is likely to last at least 4 weeks.

A break can only be granted for full months and is always based on the individual periodization.

Example: Sarah is on vacation for a month and would like to take a break. Sarah’s subscription runs from the 12th of the month to the 11th of the next month.

Sarah can therefore pause at the following times:

  1. 09/11.10
  2. 10/11.11
  3. 11/11.12

The break must be requested at least 14 days before the planned pausation by email to info@outdoorkids.online or in writing to Outdoor Kids, Brückenstraße 41, Samuel Bisrat, Frankfurt am Main, 60594.

Your subscription will then be extended by the period of the break, no membership fee has to be paid during the break.

Basically you can take a break several times a year.

However, at least 1 active month must pass between breaks.

Registration & administration

Step 1: Go to the “Sports courses” subpage

Step 2: Select the course in the course calendar that you would like to take the first time and click on “Book”.

Step 3: Book your trial training now, if you haven’t had it yet, or your desired subscription and click on “Book”

Step 4: If you already have an account, you can now log in with your email address and password.

If you don’t have an account yet, you have to register now.

Step 5: You will now receive a summary of your order and your data.

Now click on “Order with obligation to pay” to complete the booking

When booking with Apple products (Mac, IPad, IPhone, etc.), problems can occur from time to time.

With your consent, we will be happy to carry out the desired booking for you.

Just write to us at info@outdoorkids.online and give us the following key data:

  1. First and last name of the contract partner and the child
  2. Address of the contract partner
  3. Desired subscription moment and start date

Yes. I can find the following information in my account:

  1. My active and past subscriptions
  2. My upcoming and past appointments
  3. My individual information, such as stored email address and name

That’s how it works

Step 1: Click on our subpage “Children’s courses”

Step 2: Click on “Login” at the top right of the course schedule.

Step 3: log in!

Forgot Password? Under Forgot Password, you can create a new one.

Step 4: Now click on your name at the top right and choose your desired function!

Step 1: Click on the subpage “Sports courses”

Step 2: Log into the course schedule with your details

Step 3: Find your desired date and click on “Book”